Refund Policy

Refund Policy

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✅ 30-Day Money Back Guarantee

1. Refund Eligibility

✅ We Accept Refunds For:

  • Defective or damaged items
  • Wrong item received
  • Item not as described
  • Missing parts/items

❌ We Cannot Accept:

  • Change of mind (unless item is unused & sealed)
  • Final Sale / Clearance items
  • Items damaged by misuse
  • Requests after 30 days

2. Return Process & Shipping

🔄 The Process:
  1. Contact us with your Order Number.
  2. We approve the return and send instructions.
  3. You ship the item back.
  4. We inspect it and refund within 5-10 business days.
📦 Who pays for shipping?
  • ❌ If you changed your mind: You pay return shipping.
  • ✅ If we made a mistake (Damaged/Wrong Item): We cover the shipping cost.

⚠️ Cancellation Policy

You can cancel your order within 12 hours of purchase for a full refund. After 12 hours, your order is likely already being processed/shipped and cannot be cancelled instantly.

3. Received a Damaged Item?

We are so sorry! Please contact us within 7 days of delivery so we can make it right immediately. We will send a replacement free of charge.

How to Request a Refund

Please email us with your Order Number and Photos (if applicable).

Email support@edutira.com

We typically respond within 24 hours.